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Shipping & Returns

Shipping
Most items are shipped within 24 hours and will arrive within 7-14 business days. Orders placed after 12:00pm Central time may be shipped the following business day. Some of our items are handmade artisan products, shipped directly from the artist, and may take slightly longer. We will notify you of any shipping delays. Items ordered together are not necessarily shipped in the same package.

Orders are typically shipped standard ground shipping via UPS, FedEx or US Postal Service. We are always happy to accommodate rush shipping when necessary. Express shipping charges will apply, contact us for rates.

We ship to all 48 contiguous, continental US states.

Continental Shipping & Processing Charges
Order Total   Total Charges
Up to  $ 24.99   $ 8.95
$ 25 - $ 44.99   $ 9.95
$ 45 - $ 64.99   $11.95
$ 65 - $ 89.99   $13.95
$ 90 - $124.99   $16.95
$125 - $149.99   $17.95
$150 - $174.99   $18.95
$180 - $199.99   $19.95
$200 - $219.99   $22.95
$220 - $249.95   $24.95
$250 - $299.99   $29.95
Over $300   10%

Rush Delivery and Processing
For an extra charge of $14.95 per address, we can arrange for rush delivery for in-stock items shipped within the 48 contiguous United States. Items will be shipped the following business day and will arrive within 2 business days after being shipped (excludes weekends and holidays). Note: Rush service is not available for some oversize items, out of stock items, or for items shipped to PO boxes or outside the contiguous 48 states.

Free Shipping
Free shipping offers available on select products are for shipments within the contiguous 48 states (excluding AK and HI). Entire order must be shipped to a single address to qualify. In the event of a return, Turning Life will deduct the applicable shipping and handling costs prior to issuing a refund. Customer will be responsible for all shipping and insurance costs for returned merchandise. No cash value. Turning Life reserves the right to change or discontinue this promotion at any time without notice.

International Orders

We are not currently shipping to locations outside the lower 48 United States. We apologize for any inconvenience.

Returns
You are assured complete satisfaction with your Turning Life order or we will refund the amount of your purchase. *All food products are NOT returnable due to potential health and freshness concerns (no exceptions). Unopened, non-defective bedding (sheets, pillows, comforters, and duvets etc.) cannot be resold per Federal law for reasons of health and hygiene and not returnable for this reason.. A Returned Merchandise Authorization number is required for all returns. Please follow these simple steps:

If for any reason you're not entirely pleased, simply return the unused item within 14 days for an exchange or a refund of the purchase price. A Returned Merchandise Number (RMA) is required for all returns.

* There is a 15% restocking fee for each returned item.
   Shipping charges will not be refunded.

Please follow these simple steps:

Please contact us at (214) 299-8550. You will be provided with a RMA number by our staff. This number must be clearly written on the outside of the return shipping carton. Unauthorized returns will not be accepted, nor will credit be issued.

Returned items must be packed securely in the original packaging and in unused condition, showing no signs of use or wear. Please note that any item received damaged or not resalable as new, will not be credited.
We will not accept COD deliveries. All Shipping charges are the responsibility of the customer, this includes original shipping, returns and exchanges.

For your protection, ship the package insured and prepaid via U.S. Mail or UPS. Save your shipping receipt until you receive your refund or replacement. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments.

We do not refund shipping.

Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles. If you paid by check, a refund check will be mailed to you. If you request an exchange, we will only send you the exchange when we receive the returned products. Actual shipping charges will apply for this exchange.

Breakage/Damage:

All items have been carefully inspected and packaged prior to being shipped. Any breakage and damage must be reported to Turning Life within within 10 days. All original packaging materials and paperwork must be readily available to process a claim.

Texas Sales Tax:

Sales tax is only applied to orders being shipped to Texas, but not to any other U.S. state or the rest of the world.

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